Alpha Phi Omega Improves Customer Service

Alpha Phi Omega Improves Customer Service

KANSAS CITY, MO. - Alpha Phi Omega National Service Fraternity (APO) takes more steps to advance the support provided to the Fraternity's members who are working every day to improve the world in which we live. With a few upcoming changes, the Fraternity will strive to elevate the APO member experience, improve and develop the operations of the Fraternity and work toward continuing the growth the Fraternity has experienced over the past 10 years.


In order to better understand and meet the needs of its members, APO is adding a Director of Member Engagement position to the National Office team, effective June 19, as well as promoting Stacey Robinson, CAE, Director of Chapter Services, to the role of Chief Operations Officer/Director of Chapter Services, effective August 1.


"We are constantly looking at ways to support our members who work hard every day to make the world a better place," says Executive Director Bob London. "These additions are another way to add services to an ever-growing alumni and student membership base that has doubled in size over the past ten years."


The Director of Member Engagement position will help the Fraternity better assist new members in understanding their key role as a part of a national organization; seek to find and understand the needs of myriad types of members; increase engagement at all phases of APO involvement; and assist members as they transition among the various membership stages i.e. student to alumnus.


Ashlee Sundermann will return to the National Office team to develop this new role. Sundermann worked for the Fraternity from 2008 to 2014 as a member of the Chapter Services Department. In the three years since leaving APO, she was the Membership Manager for an international association.


"Ashlee's knowledge of APO and its culture, along with her experience as a membership manager, make her an ideal fit for this new position," London says.


The addition of COO to Robinson's title comes with the intent to streamline existing and develop new operations that touch chapters and student members. Having these areas overseen by one person will help to ensure that APO's business practices continue to support the Fraternity's mission of creating more campus and community leaders through service.


London further states, "Stacey has the ability to see the big picture while managing the details, making her a natural COO. She also has been performing in this role without the addition to her title for some time. Naming her as COO is a better reflection of her current role and responsibilities."